Ganpati Honda : Gurgaon, Haryana

Following is my 1st hand feedback/observation at Ganpati Honda:

* On my visit at Ganpati Honda, Palam Vihar on 25th January 2021 for service and other maintenance issues for my Honda Activa. I asked them very specifically to check the vehicle thoroughly and let me know every possible issue that they as professional technicians can observe.
We spent nearly 1 hour including test ride by their mechanic/technician to understand the issues and what it will take to insure that my vehicle should be in perfect running condition.

*Following were the things they said are required to be changed inorder to run this vehicle in best condition:
1. Front Chimta
2. Handlebar
3. Rear shocker bush
4. Race wire
5. Choke Cable
6. Rear Breakshoe
7. Engine Oil
8. Sanatisation
9. Both hub cover
10. Silence Cover etc. with an total approx estimate of Rs. 6705/- + Rs. 190/- Total Rs. 6895/- (Attached is the job card for reference)
+ either i can pay for service or i can get this service free and 2 additional washing free.

*During the service they called me and said, we have to change a lot of other parts in engine and clutch, which will cost me another Rs. 5,000 to Rs. 6,000 (which is almost double from the given estimate) or your Activa will not run properly.

*I could still understand a few items that they might came to know after working/opening on the vehicle but parts like break lever/break wire/reflector etc. were not even required to be changed they were working perfectly, i didn't had any complaints regarding break. I told the service advices very clearly that am not concern about any cosmatic part or beautification but they still ended up changeing so many parts.

*Moreover i specifically told them to check the mirrors adjustments, one person wanted to prove himself said its just one minute job and I'll fix it right away (and trust me they didn't repair it, in fact they broke it, removed it and kept it under the seat and never talked about it in any of their conversations, until i reached to collect the Activa after i have paid the full amount.

*Summary of Ganpati Honda (Authorised Service Centre):

1. Estimate was Rs. 6,895 (including labour without discount) and the billed amount had Rs. 3,000/- only for labour.

2. The overall billed amount was approx Rs. 13,000/- and the due amount is Rs. 10,953/- after discount. The bill is so complicated that you can't even understand what is what.

3. They will say anything to get the job in 1st place and then just double up your bill and if the vehicle is not running properly after service, they will simply say that customer refused to get the job done.

4. Servive advicer/technician don't know their job because they can't even give estimate that is nearly close to the billed amount.

5. Too much labour amount for everything. They will charge labour for every part installation.

6. They will damage your vehicle and just deliver it without even repairing it.

7. When i asked them to give me old/removed parts, they refused to even show them to me.

8. Worst floor manager, he doesn't care 1% about customer satisfaction. At the time of billing when i asked all these things, he didn't even stand up or came out or even talked about it. Billing was done and he has nothing to say that can convince a customer, that why there is so much difference in billed amount, what is it for. All the time that person was sitting inside the spare/billing room in basement with his hands in pocket and what bad attitude this guy has.

9. Ganpati Honda guys will change the parts those were not even required or asked for just to increase the bill.

10. If the assembly is changed their billing system will still put everything part by part and just make the final bill look so complicated that you can't even discuss what is what.

Purcahae karene h

I found Ganpati Honda is one of the worst service providers, I have ever seen, let me tell you exactly what they do:-
1. Their agents convince you to purchase the bucklet of cost 1200Rs and say your service will be free, But if you purchase that book and they are
fitting any new part say bush in the Activa, still they add some charge 130+ Rs in bill saying service charge. So why should I pay service charge again, if I already I have pay 1200 Rs in the name of service charge.

2. Every time you give your scooty for servicing, They say1000Rs. Min bill they will charge, Once you go home/office they will surely call you in afternoon saying they need to replace filter/cable etc. Then obviously you can't go to Ganpati Honda, because you are busy so you will say yes just add the parts whatever is required. So they have taget to prepare a bill of around 2000Rs min from each customer. Obviously you can't bargain at the end because there is know body to listen you. You have to pay 2000 Rs and come back to your home.

3. There is somebody called Rohit, who is manager, I think, That guy is so arrogent, unable to give any sort of justification. Bad fellow. The person who collects amount talks too much unnecessarily, unable to give any justification. They just show you the path, go meet him/this/that etc.

4. I personally recommend, never opt for Ganpati Honda, They will never correct your vehicle, but steal the new parts from your vehicle.

5. Better you go to Yume honda, or to any open service guy who does the servicing in front of you. There are so many on the road side giving best service than Ganpati Honda.

5. Don't go with the positive rating for Ganpati Honda , they have their office peole give best ratings to Ganpati Honda.

purcahae honda activa