1. When Just Making a Claim Takes Ages
The first thing to do when something goes wrong is, make a claim! However, so many bikers often find this process tedious and time consuming given how, depending on your insurance company- making a claim can involve either making calls, writing emails and then waiting for a response. However, given that things are going digital now, many insurance companies have made their claim processes online. So, making a claim will only take you few minutes now. So, whether you already have a two-wheeler insurance or are going to renew yours soon, make sure it's digital friendly 🙂
2. Too Late for Support
Unfortunately, something's wrong and you need support. But, it's too late at night and you can't reach out to your insurer. This happens only when your insurer probably doesn't have 24x7 support. This can unintentionally cause a lot more time and damage that one may think. Hence, always make sure your insurer at least comes with 24x7 support so you can always count on them!
3. Delayed Surveyor Visits
Typically, when you make a claim for any damage related to your bike, a surveyor visits you to inspect the claimed damages. Unfortunately, this process takes so much time that one starts wondering if the insurance is even worth all the trouble. However, lucky for you- today there are insurers who let you assess and inspect your damages yourself. For instance; Digit's two-wheeler insurance lets you make a claim via their self-inspecting app, that can be done in under 7 minutes! This way, your claim process is instantly a lot quicker and you can get your claim settled sooner than ever.
4. The Wrong IDV
The IDV is nothing but the market value of your bike. While buying a bike insurance, you or your insurer would have used this to set your insurance premium and your Sum Insured. However, sometimes people aren't careful and in hopes for a lower premium rate often end up with the wrong IDV! This comes across as a big hurdle because at the time of a claim, your sum insured would be less and not as per the actual value of your bike. The best way to avoid such situations is, pick an insurance that lets you customize your IDV. This way everything is transparent, and you know for sure what to expect.
5. Delayed Payments and Repairs
Most of the time, people find settling claims such a drag because of the time and processes involved in the way insurance has generally worked over the years. However, things have changed now and thanks to technology, everything is only getting quicker. Likewise, Digit's two-wheeler insurance lets their policyholders take advance cash for repairs during a claim. This way, you can make a claim and get your bike repaired right when you need to instead of waiting for lengthy processes to finish.
6. Lack of Partner Garages and Workshops
If you're a biker yourself, you know how crucial it is to have a workshop at convenient places. After all, you never know when you might need to visit one. Many times, bikers face an obstacle when their insurance providers don't have enough workshops to suit their needs during claims. So, one of the things to look at is availability of garages and workshops by your insurer so you know that you will always be covered.
7. Lengthy Claim Settlements
The whole point of getting a bike insurance is so you can get your claims settled in times of need and after investing in an insurance, the last thing you want it for settlements to take forever! Sadly, this is also one of the most common obstacles faced by most people. The only way to make sure you avoid this is look at different insurance companies claim settlement periods, look at their benefits and of course, check how technology friendly they are. Keeping all factors in mind, you should be able to pick the right two-wheeler insurance (while you're looking to get a new one or renew your current one!) and avoid any of the hurdles that usually come in the way!